About Zero Trace Consulting
Technology support with a personal approach.
Matthew Carr founded Zero Trace Consulting to help individuals and families feel more comfortable with technology. His approach combines patient explanations, practical guidance and time to work through your questions.
A free 15-minute conversation. By phone or remotely.
The person behind Zero Trace
Meet Matthew Carr
Founder & Principal Consultant
Hi, I’m Matthew. I started Zero Trace Consulting because I saw how many people were being targeted by online scams and how difficult everyday technology had become. I wanted individuals and families to have someone they could turn to for patient, personal help.
I’ve spent more than 30 years helping people solve technology challenges. My background spans information technology, internet services, MRI and CT field service, and radiology imaging systems–from supporting an internet startup during the 1990s to maintaining medical imaging technology used in healthcare.
Working with systems that people rely on taught me the value of dependable support and clear communication. Listening, patience, and plain-language explanations are just as important as technical expertise.
Today, I bring that approach to scam prevention, identity protection guidance, and everyday technology support. When you work with Zero Trace, you work directly with me. My goal is to help you feel confident asking questions and comfortable using your technology. Adults of different ages and experience levels are welcome, including seniors and family caregivers.
“Technology should empower people, not intimidate them.”
– Matthew Carr
How we work
Listening comes first.
Patient and clear
We listen to what you want to do, explain each step in plain language, and make time for questions and practice.
Focused on you
We tailor the help to your devices, comfort level, and priorities. A family member can join the conversation if you like.
Practical help for everyday concerns
Safer habits. More confidence with technology.
Scam & Identity Protection
Work through suspicious messages, recognize warning signs, and understand ways to safeguard personal information and strengthen account security.
Technology Support
Get practical help with computers, phones, tablets, email, printers, and home Wi-Fi, along with patient lessons on the things you want to do.
For adult children & families
Help for a parent, with their independence in mind.
Start the conversation together.
You can contact Matthew about help for a parent or another family member. With their permission, join the conversation and explain what has been difficult or concerning.
Keep your parent involved.
Support is shaped around the person using the devices—their goals, comfort level, and choices. Agree together on who should join the conversation and what information can be shared.
Your questions are welcome
Start with a free 15-minute Technology Safety Review.
By phone or remotely. Tell Matthew what is worrying you or where you are getting stuck. Any recommended paid help is explained before you decide.