Patient, personal technology help
Technology help,
at your pace.
Personal technology support for individuals and families, with clear explanations and practical help using everyday devices, home connections and online accounts. Learn at your pace, with time to ask questions.
A free 15-minute conversation. By phone or remotely.
Everyday technology, made easier
Everyday problems. Personal help.
Computers, phones & tablets
Get help setting up a device, understanding its settings, and becoming more comfortable using it.
Printers, Wi-Fi & email
Work through connection problems, printer issues, email setup, and the everyday tasks that keep you connected.
Practical support, explained clearly
Learn by doing, with time to practice.
Tell us what you would like to do. We’ll explain the steps, work through them together, and repeat them when you need.
Set up and update your devices
Get started with a new device, review useful settings, and work through software updates with an explanation of what each step does.
Use email and online accounts
Practice sending messages, finding what you need, and managing account settings. We can also discuss safer passwords and extra sign-in protection.
Learn the things that matter to you
Build lessons around your own priorities, from video calls with family to everyday online tasks. Ask questions and practice at a comfortable pace.
Include someone you trust
A family member can join the conversation if you like. We’ll keep the explanation focused on your devices, comfort level, and priorities.
What to expect
Help that starts with listening.
01
Tell us where you’re stuck.
Describe what you are trying to do and what is getting in the way. You do not need to know the technical terms.
02
Agree on a useful next step.
We’ll discuss the help that fits your needs and explain any recommended paid service before you decide.
03
Work through it together.
Follow the steps with patient guidance, time for questions, and a chance to practice what you have learned.
Scam Check Support
Second opinions about suspicious emails, texts, calls, and online offers. One monthly price covers an individual or up to three named family members.
- Phone and email contact during business hours.
- Help understanding warning signs and deciding how to verify a request.
- Monday–Friday, 8:00 a.m.–5:30 p.m. Eastern. Messages accepted anytime.
Before starting, confirm response expectations, contact arrangements, and renewal/cancellation terms with Matthew. Longer coaching, repairs, account recovery, and other technology work are discussed and priced separately.
$99/month for an individual or up to three named family members.
Looking for coaching or device help?
Patient technology help can go hand in hand with scam prevention and identity protection guidance.
Explore the $499 Scam Safety Coaching program, $749 Safety Plus program, or Extended Support with pricing agreed after a consultation. Training is virtual and welcomes individuals and families.
Everyday device help and Cybersecurity Checkups remain available as separately scoped services. Checkups can be arranged annually or twice a year.
Tell us where you are getting stuck
Start with a free 15-minute Technology Safety Review.
By phone or remotely. Tell us what you would like help with, and we’ll discuss a useful next step.